Frequently Asked Questions

Frequently asked questions received from our customers

1) What is ISO?

Means International Standardization Organization. It is a group of 156 national standards bodies

who has it headquarter in Geneva, Switzerland.
ISO is a non-governmental organization: its members are not delegations of national governments.

Therefore, ISO can act as a bridge between business requirements and needs of consumers and users.

2) What is ISO 9000?

ISO 9000 is a generic name given to a family of standards for quality management.
ISO 9001:2008 is the standard that includes requirements to meet. It has 5 main sections:
          - System quality management
          - Management Responsibility
          - Resource Management
          - Product Realization
          - Measurement, analysis and improvement
 2008 revision provides a concept called "process model." This means that you must define

what makes your company (sales, design, purchasing, etc.). Draw a process model of its activities.

Understand how these processes are interrelated.Decide who owns these processes and secure

them with training and competition. Monitor and improve its quality system

through intervention and the results of customer satisfaction, etc.

3) Is it easy to deploy in a small business?

ISO 9000 committee says:
"ISO 9000 has substantially reduced documentation requirements, and is much less prescriptive than the previous version"
"It gives the company more flexibility to choose how you want to document their quality system.

This allows each individual organization to develop the minimum amount of documentation needed to demonstrate planning,

 operations and effective control processes and continuous improvement of the effectiveness of its quality system.

4) How much documentation do I need?

It is often believed that the "safest way” is to always create more paperwork.

The reality is that the usual practice that meets your business meet the most of that ISO 9001 requires,

and the few additional requirements are aimed at improving the performance and satisfaction of customer business.
ISO defines a procedure as "specifically way to perform an activity or process”.

You must simply demonstrate that you meet the requirements.
ISO 9001 requires a quality manual, procedures, quality policy, quality objectives and other planning documents

 and to demonstrate what works and what controls your business processes.

5) Why do I need ISO 9001?

Approval is often a prerequisite for bidding for major contracts as evidence of compliance with minimum

requirements for a well run company.
If you wish to operate internationally or expand locally the adoption of ISO 9001 will help you show your customers

that you have a commitment to quality. ISO 9001 approval and that can help improve overall performance and expand

business opportunities.

6) How I can implement ISO 9001?
There are different ways:
       - Buying the rules, understanding and applying
       - Formation in quality through classroom courses, distance learning, etc.

       - With an external consultant or,
       - Choosing a line advisor that may reduce the time needed and save a considerable cost
ISO 9001 implementation can provide everything you need to implement your quality system.

7) How much does it cost?
See our range of products and choose what suits you.
Has from the cheaper, manual and the minimum procedures required by ISO 9001 from 399 $ .
Estimate if you need more time to telephone advice in the forum or the software of "paperless office" and you can

calculate the cost of implementation.
If you decide to follow to achieve certification must add the cost of undertaking accredited certification

and record keeping.
However, if you do not need to take this last step, ISO 9001 implementation provides absolutely free (if you buy pack),

a Certificate of implementation of ISO 9001 that allows you to demonstrate your Company has established a Quality System.

8)  What means certified?
Certification is achieved through a third party (accredited firm) will visit, audit and determines that its

quality system meets the requirements of ISO 9001. The trademark of ISO 9001 certifies compliance

with the standard and avoids having to prove his quality system with customer that requires this certification.

9) How to choose a company that certifies me?
To choose correctly, go to your national certification body and choose among the proposals.

Additionally ask about their experience, number of certified companies, references and the budget

for certification and maintenance.

10) What do I need to get ISO certification?
The certification process is as follows:
1 have implemented a quality system according to ISO 9001
2 audit your own system to make sure it is properly implemented and is known by the company staff and personnel
3 resolve discrepancies or non-conformities found
4 request a quote to an accredited certification audit
5 conduct the certification audit
6 obtaining a certificate
We can help you in steps 1, 2 and 3.
See our web products we have. If you have implemented any system of quality or are not sure that that is complete,

we can help with our pack.

You can find all the information necessary for the implementation and auditing models including manual and all

procedures that need, and all the necessary records and documents to training both the quality manager and employees

all aspects of ISO 9001 and auditing.

The cost of these packages is very tight and we can provide the help you need from very low cost to our pack all in one

product that includes all procedures, a complete course for the implementation of quality system

(including quality for all employees, auditing, on line training for quality manager) by only $ 399.

Also, if you need a complete solution to manage documentation and key records, we have the software support site,

which at a very low cost  per year will avoid all the paperwork.

 We recommend you to try our free demo.

Ultimately, getting all our support for the implementation (knowledge, training, documentation, software for the paperless office

and technical support) the cost of the investment very cheap.

At the end of the process, if you send me the manual cover procedures performed, we will provide a certificate

issued by us that despite a lack of range of official certification, it can serve as a calling card for its

customers and suppliers that you implemented a quality system according to ISO 9001 which will

serve to improve the image of your company and will facilitate the achievement of customer contracts

and companies that require this requirement.
If you want to go to the official certificate, we can help you choose a reputable company that will perform the certification audit.
We recommend that you register on our website to access documents and information free of charge.

11) Are you going to generate much paperwork?
The basis of the quality system is able to demonstrate that what is done is what is written and documented.

So it is just as important to document control.
When you implement a quality system ISO 9001, will be forced to create new documents

(depending on the degree of implementation in your company written documentation

that will be more or less abundant).

However, this documentation is necessary for the proper functioning of the company,

and if not had before, was a clear lack.
You should now control all the documentation (manual, procedures and records mainly)

in an orderly manner.

To help in that effort, in aid have a software that can help a lot when you have everything organized,

controlled and updated. See our tools in the Information section of ISO management software paperless.

12) Will I be able to do my own?
Depending on the background you have, you can more or less easy.
However, anyone involved and familiar with the operation of the company

will be able

with the documentation provided to you, to implement a quality system.
The most comprehensive is the all in one pack, which includes a course

of implementing a quality system.

 And also free of charge, we'll add a guide for the application of the rule, in which each chapter

will explain the rule, all the explanations and things to avoid for a successful implementation.
With all these contributions, you will be perfectly able of implementing the quality

system without further assistance.

If you need additional help you have via email help, through which experts from our company

will assist you and answer all your questions.

13) I want to participate to supply government agencies and asking me to have a quality system.

What do I have to do?

Depending on the type, you require different things.
Perhaps with a quality system implemented could be sufficient. In this case our Certificate of implementing

a quality system according to ISO 9001 2008, will be sufficient (for many of our clients).

If what you ask is that your quality system is certified by an accredited agency will require

that after implementation, contact one of these companies to achieve an official certificate.

In questions 8, 9 and 10 you have more details on this topic.

Many people talk about the high cost of implementing ISO 9001.
Our proposal: its quality system based on what you're doing now.

Implementing ISO 9001 in a small business has never been easier.